Returns & Exchanges
We want your GoGoalShop order to arrive as expected. If something is wrong, contact support so we can review the best return or exchange path.
30-day request window
Most unworn, unused items can be requested for return or exchange within 30 days of delivery. Items should be clean, unwashed, unworn, undamaged and in original condition where possible.
Custom products
Custom name/number, preset player print and patch products are prepared for your order. These items may not be eligible for return because of a change of mind or size choice unless they arrive damaged, defective or incorrect.
Damaged, defective or incorrect items
If your item arrives damaged or does not match your order, email us with your order number and clear photos of the product, packaging and issue. We will review the case and explain the next step.
How to request a return or exchange
- Email hello@gogoalshop.shop before sending anything back.
- Include your order number, item name, reason for the request and photos if relevant.
- Wait for return instructions from support.
- Use a trackable shipping method if you are asked to send an item back.
Refunds and exchanges
After a return is received and checked, we will confirm whether a refund, exchange or other solution is available. Original shipping costs and return shipping costs may not be refundable unless the issue was caused by an error on our side.
For store context and collection links before you place a new order, start from the GoGoalShop brand guide.
Last updated: June 18, 2026.