Find quick answers about GoGoalShop orders, delivery, sizing, payment, customization, returns and jersey care.
How long does shipping take?
Most orders need 1-3 processing days before shipping. Standard delivery commonly takes 10-25 shipping days, while express shipping may take 5-15 shipping days when available.
Do you offer free shipping?
Yes. GoGoalShop offers free shipping on qualifying orders over $129. The exact shipping options are shown in your cart or at checkout.
How do I track my order?
Use the Track Order page or check your account order history. If tracking is not active yet, the carrier may still be processing the parcel scan.
Can I return or exchange my order?
Most unworn, unused items can be requested for return or exchange within 30 days of delivery. Custom products may have restrictions unless the item is damaged, defective or incorrect.
Can I customize a jersey?
Many product pages support custom name/number, preset player print, patch and version options. Available options are shown on the product page before you add the item to cart.
Can I change a custom name or number after ordering?
Contact us quickly after checkout. Once a custom item has entered preparation, changes may no longer be possible.
How do I choose my size?
Check the Size Guide before ordering. Player-version jerseys can fit slimmer than fan-version jerseys, and kids kits use age-based sizing.
Which payment methods are available?
Available payment methods are shown at checkout and may vary by country, currency and payment provider. Do not send full card details by email.
What if my item arrives damaged or incorrect?
Email hello@gogoalshop.shop with your order number and clear photos of the issue so support can review it.
How should I wash my jersey?
Wash jerseys inside out with cold water, avoid bleach and high heat, and do not iron directly over names, numbers, patches or badges.
How can I contact support?
Email hello@gogoalshop.shop or message WhatsApp at +852 5790 3061. Include your order number when asking about an existing order.
The GoGoalShop brand guide is a useful starting point for shoppers who want the main store overview, collection links and customization paths in one place.
Last updated: June 18, 2026.